It has been brought to my attention recently that the new owners at VR Technology (Avon Protection) have made a major mistake when it comes to customer service by failing to honor the warranty on products less than 1 year old.
Avon Protection became the new owners of VR Technology Holdings after the liquidation of VR Technology in April 2013 and I can’t help feeling that the “Technology” element of the purchase was the most important part of the acquisition, as taking care of existing customers clearly does not seem to be part of the plan.
This means that should you have a failure in your VR3, VRX or even Sentinel Rebreather, any costs to repair will have to be paid by you, even if your faulty equipment is less than one year old.
Now I am not an expert on the law when it comes to trading standards but I am a consumer and this is simply not fair in my book, in fact I would say it is actually pretty underhanded! It is also not fair for Brett Thorpe, a friend of mine who owns Divelife in Manchester. Divelife has a great reputation for good customer service and again they have stepped up to the plate and are actually covering the cost of warranty repairs for their customers who have faulty VR products which should technically still be within warranty. Well done Divelife and whilst this will no doubt incur costs for you, we are more than confident that this will be outweighed by the new business you will receive simply by sticking to your principles of offering great customer service!
So if you are in the market for a new dive computer and were thinking about a shiny new VRX, buy a Shearwater!
Learn more about Divelife at http://www.divelife.co.uk
